Refund policy

Last Updated: February 16, 2026

At Candy Goddess, we take pride in the quality and freshness of our sweets. Because we sell food products, we must adhere to strict health and safety regulations (CFIA and FDA) to protect all our customers.

Please read our policy carefully before completing your purchase.

1. FOOD SAFETY & FINAL SALE POLICY

Due to the nature of our products, all sales are final. For the safety of our customers and to maintain the integrity of our food supply chain, we do not accept returns or exchanges for any food items once they have left our facility.

We cannot accept returns based on:

  • Personal taste preferences.

  • Accidental orders.

  • Change of mind.

2. DAMAGES AND ISSUES (INSPECTION PERIOD)

Please inspect your order upon reception. We only offer refunds or replacements for items that are:

  1. Damaged during transit: (e.g.,packaging compromised).

  2. Incorrect: (e.g., you received the wrong item).

How to report a claim:

  • You must contact us at hello@candygoddess.ca within 24 hours of delivery.

  • You must provide clear photographic evidence of the shipping box, the shipping label, and the damaged/incorrect product.

  • Claims reported after 24 hours of the "Delivered" status will not be eligible for a refund or replacement.

3. BUNDLES AND PROMOTIONS

Products purchased as part of a bundle experience are considered a single unit.

  • We do not offer partial refunds or partial replacements for individual components within a bundle.

  • If one item in a bundle is missing or damaged, please contact us for a resolution regarding that specific instance.

4. WEATHER ADVISORY POLICY

Candy Goddess is not responsible for products that melt during transit, crack during cold weather, or experience damage while sitting on a porch after delivery.

  • During warmer months or for shipping to warm-weather states (e.g., California, Florida, Texas), we recommend choosing expedited shipping.

  • We do not offer refunds for heat-related damages.

  • During extreme winter weather, we recommend choosing expedited shipping.

  • We do not offer refunds for cold-related damages.

5. REFUNDS

If your claim for damage or error is approved, we will process a refund to your original payment method via Shopify Payments.

  • Please remember it can take 5-10 business days for your bank or credit card company to process and post the refund.

  • Shipping costs are non-refundable.

6. RETURNED TO SENDER / REFUSED PACKAGES

If a package is returned to us because of an incorrect address provided by the customer or if the delivery was refused:

  • No refund will be issued as the food products cannot be safely restocked or resold.

  • It is the customer's responsibility to ensure the shipping address is accurate at the time of checkout.

CONTACT US

For any questions regarding our Refund Policy, please reach out to our team:

Email: hello@candygoddess.ca

Customer Service Hours: Monday - Friday, 9 AM - 5 PM (EST)

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